The hotel offers amenities for your comfortable stay and unforgettable experiences
Spotlessly Clean Room
“My room was cleaned to perfection every day, and I appreciated the thorough housekeeping service that kept everything fresh and inviting.” view full review
Delicious Buffets!
“The breakfast and dinner buffets offered an very nice variety of delicious dishes every day, making every meal a good experience.” view full review
Lovely Pool!
“The pool area was stunning, providing a perfect place to relax and enjoy a drink. The temperature was just right for a refreshing swim.” view full review
Great Shower Pressure
“The shower had excellent water pressure, making my bathing experience feel like a luxurious spa treatment every time.” view full review
General
Non-smoking rooms
Wi-Fi
Free parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
24-hour security
Luggage storage
Locker room
ATM/Cash machine
Smoke detectors
Key card access
Sports & Fitness
Fitness centre
Aerobics
Services
Paid airport shuttle
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Dinner
Special diet menus
Business
Meeting/ Banquet facilities
Children
Babysitting/Child services
Children's buffet
Children's pool
Water slides
Children's play area
Kids club
Spa & Leisure
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Live entertainment
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness centre
Jacuzzi
Massage
Room features
Air conditioning
Mini-bar
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
Show more
Location
Blvd. Kukulcan Km. 20.5. Lote. 64 2A Etapa. Seccion A, Zona Hotelera,
Cancun,
Mexico,
77500,
Quintana Roo
Map view
street view
Blvd. Kukulcan Km. 20.5. Lote. 64 2A Etapa. Seccion A, Zona Hotelera,
Cancun,
Mexico,
77500,
Quintana Roo
City landmarks
Beach
Playa Delfines
1.3
km
Blvd Kukulcan Km 17 Zona Hotelera
El Rey Archaeological Zone
1.3
km
Museum
Mayan Museum of Cancun
2.8
km
EL REY ruins
1.3
km
View Point
1.3
km
Beach
Royal Beach Club
1.4
km
Cancun sign
1.4
km
Mirador playa delfines
1.4
km
Beach
1.5
km
Blvd. Kukulcan
Iberostar Cancun Golf Course
1.6
km
Golf Course
Golf Club
1.6
km
Blvd. Kukulcan
Golf with a view
1.6
km
Spa Centre
NIZUC Resort & Spa
1.9
km
Blvd Kukulcán Km 16.5
San Miguelito
2.6
km
Museo Subacuatico de Arte
2.2
km
San Miguelito Archeological Site
2.4
km
Museum
Parque Maya Cancun
2.7
km
Museum
MUSA Underwater Museum
2.8
km
Theme Park
Ventura Park Cancun
4.4
km
Event hall
Oasis Arena
3.3
km
Aquaworld
3.9
km
BLVD Kukulkan KM 6.5
Extreme Games Cancun
4.1
km
Amusement Park
Wet 'n Wild
4.4
km
Beach
Playa Ballenas
4.7
km
Beach
Playa - Beach
4.7
km
Cancun Golf Club at Pok Ta Pok
4.7
km
Blvd. Kukulcan
Dolphinaris Cancun
4.9
km
Night club
H Roof
4.9
km
CancunMexico
Avenida Kukulkan
6.2
km
Backstage Theatre
5.7
km
Restaurants
Nook Restaurant
280 m
Blvd Kukulkan Km 9
Km 19. 5 Restaurant & Bar Cancun
470 m
Blvd. Kukulkan Km 19. 5 Zona Hotelera
NAVIOS Fusion Mexican Food
540 m
Blvd Kukulcan km 19.5 Zona Hotelera
Reviews and Ratings
Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
Great service
Beautiful beach view
Obstructed ocean view
Limited room space
7.2/10
Very good
Rooms
7.3
Location
8.0
Service
7.6
Dining
6.4
Guest reviews
7.2/10
based on 8 reviews
4.5/5
based on 7862 reviews
7.9
7.9/10 based on 1620 reviews
#32 of 268 hotels in Cancun based on Tripadvisor
Patricia
United States,
March
2024
7.2/10
The hotel is located right on the beautiful beach with friendly staff, clean rooms, and great views. However, the dining experience could improve, especially regarding breakfast options.
Rooms
7.0
The rooms were clean and offered lovely views, but some were showing signs of age.
Service
8.0
The staff, especially Gaby who cleaned our room, was exceptionally nice and friendly, making our stay a happy one despite minor issues.
Location
8.0
The location is superb, right on the amazing beach, although service restrictions and staff demeanor could be better
Dining
6.0
The dining options were decent with different cuisines offered, but there were some issues with safety measures and restaurant schedules.
Facilities
7.0
The facilities were adequate, but the restaurant schedule and service limitations impacted the overall experience.
Ian
United Kingdom,
February
2024
7.8/10
The hotel offered a room with an obstructed ocean view and lacked a balcony we were expecting to enjoy. On the plus side, we had a room with a sea view terrace, but it felt cramped with two separate small beds.
Rooms
7.0
The room had a fabric origami on the bed and obstructed our paid-for ocean view. The absence of a balcony was disappointing, and the space became small with two separate small beds.
Service
9.0
The service at the resort was excellent, with friendly and helpful staff working in all areas. They met our expectations and were not intrusive.
Location
8.0
The hotel's location was very close to the beach, offering a beautiful view of the Caribbean Sea. However, accessibility could be improved for people with limited mobility.
Dining
8.0
The dining experience was wonderful, with different themed nights throughout the week. However, the variety of food did not differ much between nights.
Facilities
7.0
The hotel had good facilities, but improvements could be made in certain areas such as covering floors and providing coolers for water bottles.
Great service
Obstructed ocean view
David
United Kingdom,
November
2023
7.8/10
The hotel is in a lovely location right on the beach, offering a great spot for relaxation and beach activities. The rooms were kept spotless by the housekeeping team, ensuring a comfortable stay with all necessary amenities provided. However, some areas like the rooms are a bit outdated, which could use a refresh. The service was friendly and helpful, although there were instances where certain guests seemed to receive preferential treatment. The dining options were decent overall, with some waiting required for the better choices. The facilities were well-maintained, offering a convenient and enjoyable stay.
Rooms
8.0
The rooms were spotless and provided all the necessary amenities, but some areas felt a little dated.
Service
7.0
The service was friendly and helpful, although some discrepancies in treatment were observed.
Location
9.0
The hotel's location right on the beautiful beach was a major highlight, perfect for a relaxing stay.
Dining
7.0
The dining options were decent overall, with some waiting required for the better choices.
Facilities
8.0
The facilities were well-maintained, offering convenience and a pleasant stay.
Albert
United States,
October
2023
8.4/10
The hotel in the neighboring GR Caribe was a comfortable stay with a beautiful view of the lagoon. The rooms were clean and provided essential amenities like a refrigerator stocked with water, sodas, and beers, along with a coffee maker and iron. However, the schedule for dining and services such as airport shuttle could be improved.
Rooms
9.0
I stayed in a room with a gorgeous view of the lagoon, and it was incredibly comfortable. The fridge was stocked with water, sodas, and beers, and they even provided a coffee maker and iron.
Service
8.0
The service was excellent overall, especially provided by Hugo and the attentive wait staff. However, the entertainment crew's loud music was a bit intrusive at times.
Location
8.0
The location was lovely and perfect for families seeking a quiet beach area. However, the strict age policy for kids over 4 years old might not suit all families. In addition, the delayed start for drinks at the all-inclusive could be inconvenient.
Dining
9.0
The dining experience was enjoyable, especially the breakfast with a good variety of food. Opting for the buffets at the pool area and dinner at the Italian restaurant provided the best meals.
Facilities
8.0
The facilities met expectations, offering essential services like room service, housekeeping, and laundry. However, the restaurant schedule could be better organized to enhance the overall experience.
Richard
United Kingdom,
September
2023
7.8/10
I was thrilled with my stay at the hotel. The room I had was nice and clean, and I even got an upgrade to some kind of a suite with a separate room and a huge balcony that offered a magnificent ocean view. The spotless room had a great view of the ocean, which was exactly what I needed being close to the airport.
Rooms
9.0
My room was fantastic, clean, and had a great ocean view.
Service
9.0
The service was outstanding. From the reception staff to the restaurant staff, everyone was amazing. Special shoutout to Daphne from the entertainment team who kept everyone entertained with fun activities and competitions throughout the day.
Location
7.0
The location was fine, and the ocean view was great. However, it took a bit away from my experience as it was a bit crowded and not easily accessible for people with limited mobility.
Dining
6.0
The dining experience was okay. The food was not the best overall, but I did enjoy the yummy Pork Belly.
Facilities
8.0
The facilities were good, and the hotel offered various amenities for a comfortable stay.
ocean view
crowded
Claude
United Kingdom,
August
2023
5.8/10
My stay at the hotel had its ups and downs. The location was perfect, right on the beach with exceptional staff. However, the room had some issues like loud noises from neighbors and thin walls. The service was below par with rude staff and disruptive mic use. Dining options were limited, but the pool area was top-notch.
Rooms
5.0
The room had its drawbacks with loud noises and thin walls, but it had a comfortable king-size bed.
Service
5.0
The service was disappointing with rude staff and disruptive microphone use.
Location
9.0
The location was amazing, right on the beach with exceptional staff.
Dining
5.0
Limited dining options, better to stick to pool area buffets.
Facilities
8.0
The pool area was top-notch.
Beachfront
Disruptive service
Dick
United States,
May
2023
7.0/10
I had a mixed experience at the hotel. The noise in the rooms was a bit bothersome, but the presence of a balcony and hot tub was a nice touch. The ongoing construction work in the area was a positive change. However, the lack of balconies or windows that open was a downside.
Rooms
6.0
Despite the noise, I appreciated the balcony and hot tub in the room. It looked a bit outdated, but I was glad to see construction improvements nearby.
Service
9.0
The service was top-notch, especially the wait staff who were accommodating and professional. The proactive contact with Booking was a nice surprise, and overall, the service met my expectations.
Location
7.0
The hotel's location right on the beach was amazing with a great ocean view. However, the cleanliness of the area was lacking and accessibility for those with mobility limitations was not ideal.
Dining
5.0
The dining experience was average, with standard mass-produced food. While the themed nights added variety, the overall quality was not exceptional.
Facilities
8.0
The facilities offered various services like room service, dry cleaning, and housekeeping. The paid airport shuttle and tours/ticket assistance were convenient options.